GDPR Policy | PANOPTIC

General Data Protection Regulation (GDPR) Policy

1. Introduction

PANOPTIC ("we", "our", or "us") is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This policy explains how we collect, use, store, and protect your personal data when you use our digital platform for construction monitoring.

2. Data Controller

PANOPTIC is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:

Email: info@pan-optic.net
Address: Haachtsesteenweg 582 box 3, 1910 Kampenhout, Antwerp, Belgium
Phone: +32 3 22 11 333

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Contact Information: Name, email address, phone number, company name, and job title
Account Information: Username, password, and account preferences
Technical Data: IP address, browser type, device information, and cookies
Usage Data: Information about how you use our platform, features accessed, and interaction patterns
Project Data: Construction site data, images, 3D models, measurements, and reports you upload or generate
Communication Data: Records of your communications with us, including support requests and feedback

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To provide our services as outlined in our terms and conditions
Consent: Where you have given explicit consent for specific processing activities
Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
Legal Obligations: To comply with applicable laws and regulations

5. How We Use Your Data

We use your personal data for the following purposes:

Providing and maintaining our construction monitoring platform
Processing your requests for demos, pricing information, or partnerships
Sending you service updates, technical notices, and security alerts
Analyzing platform usage to improve our services and user experience
Detecting and preventing fraud, security breaches, and technical issues
Complying with legal obligations and responding to lawful requests
Marketing communications (only with your explicit consent)

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest using industry-standard protocols
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection and security best practices
Secure data centers located within the European Union
Regular backups and disaster recovery procedures

Your personal data is stored on secure servers within the European Economic Area (EEA). We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Retention

We retain personal data for the following periods:

Account Data: Duration of your subscription plus 3 years for legal compliance
Project Data: As long as your account is active or as requested by you
Marketing Data: Until you withdraw consent or request deletion
Communication Records: 3 years from the last interaction
Technical Logs: 12 months for security and troubleshooting purposes

8. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restriction: Request limitation of processing in certain circumstances
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@pan-optic.net. We will respond to your request within 30 days.

9. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with:

Service Providers: Cloud hosting, analytics, and customer support tools (all GDPR-compliant)
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets (with appropriate safeguards)

All third-party service providers are carefully selected and contractually obligated to protect your data in accordance with GDPR requirements.

10. International Data Transfers

Your personal data is primarily stored and processed within the European Union. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection standards
Binding Corporate Rules for intra-group transfers

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

13. Changes to This Policy

We may update this GDPR policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this GDPR policy or our data practices, please contact us:

15. Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority. In Belgium, the supervisory authority is:

.PANOPTIC

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